Ordering & Delivery Policy
Ordering & Delivery Policy
We will dispatch orders the same day on orders received by 1pm, or next working day where possible. On some occasions it may not be possible to ship same day due to early postage cut off times i.e. Christmas & Bank holidays.
1st Class Royal Mail for orders up to £60.00 is £5.39
You should expect to receive your order between 1 – 5 days of placing your order.
(Service Notes: Not a guaranteed service but 96% of deliveries arrive next working day. Not insured so no compensation for lost or damaged goods. Signature required. 2kg weight limit)
2nd Class Royal Mail for orders up to £60.00 is £2.99
You should expect to receive your order between 1 – 7 days of placing your order.
(Service Notes: Most deliveries arrive within 3 working days. Not insured so no compensation for lost or damaged goods. No signature required. 1kg weight limit)
Royal Mail Special Next Day Delivery is £7.99
Guaranteed next working day by 1pm – order MUST be placed by 1pm to be processed that day.
(Service Notes: This can be tracked online and is insured up to £500. This is not a guaranteed Saturday delivery. Signature required. 2kg weight limit)
Interlink Next Day by 6pm £7.30 (Next Day)
(Service notes: Next day delivery between 8am and 6pm. This service is not available to a small percentage of postcodes, in Ireland or the channel Islands)
Interlink Next Day by midday £7.82 (Next Day)
(Service notes: This service is not available to a small percentage of postcodes or in Ireland or the channel Islands. This service to Scottish postcodes is slightly later than 1pm)
Interlink Saturday £13.90 (Next Day)
(Service notes: This service is not available to a small percentage of postcodes or in Ireland or the channel Islands.)
Interlink 2 working days Northern Ireland £18.00
Interlink 2 working days Republic of Ireland £9.59
Interlink 2 working days Channel Islands £16.20
For orders over £60.00, delivery is free. We will ship the order to you 1st Class Royal Mail. If your order is particularly large or heavy (over 2kg) this will incur a higher postage cost which we will inform you about prior to your order being dispatched. If you need your order ‘Next Day’ please contact us as there may be an additional charge for this.
We regret we cannot dispatch orders on Saturdays, Sundays or Bank Holidays.
We can take your order over the phone but we regret this incurs an additional fee of £3.00 not including delivery charge). If you would like to place an order by phone please ring us on 01494 442 112). This service is available during office hours Monday to Friday 9:00am to 5:00pm. If we are unable to take your call, please leave a message and we will call you back as soon as possible. Please note the offices are closed on all UK Public Holidays.
Any orders received from customers outside the UK will have the shipping cost calculated based on the country of destination. The delivery time will vary between country of destination. The delivery time will be extended and you should expect the delivery to reach you within 7 – 10 days. Additional taxes and customs charges are the responsibility of the customer.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will contact you either by e-mail or telephone.