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Privacy Policy

Privacy Policy

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Visa Debit, Visa electron, Maestro and Mastercard.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We are delighted you are shopping with Captain Costume and we want to take care of all our customers. Any information you give us will be treated as Confidential.

We take your privacy very seriously and we never share your information with anyone! There are some instances when we need to use your information and these are listed below.

• We may have to use your information when we are doing our checks when clearing payments…and this is only done when essential.

• Our site uses cookies to keep track of your shopping cart. Cookies are pieces of information like your username and current date and time and help to make shopping with Captain Costume quicker and easier. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

• We will use your IP address to help us get demographic information about our customers.

• When you register for our Newsletter we will keep your details in our secure database so we can send you our newsletter with great information about new products and special offers and fantastic party idea’s.

If you would like to change your personal information or delete it then please contact us via our “Contact” page.

1. This privacy policy (the "Privacy Policy") shall apply to use of www.captaincostume.co.uk ("Website"). Use of the Website will be deemed agreement to the terms of this Privacy Policy by a user ("User").
2. Collection and storage of personal information
2.1 Use of the Website shall constitute consent from Users to the collection and use of personal information in accordance with these Terms and Conditions. Captain Costume is the data controller for the purposes of the Data Protection Act 1998.
2.2 Captain Costume may collect and process personal information about Users such as the following:
(a) information (including, without limitation, name, email address and telephone number) provided by completing forms on the Website, including when ordering any product or service through the Website; and
(b) reporting problems or submitting queries or comments regarding the Website or its content or any other such communication sent to Captain Costume.
2.3 Captain Costume may not be able to provide Users with specific services if Users should choose to withhold requested information, but Users are not under an obligation to provide any such information.
2.4 Information that Users submit via the Website is sent to and stored on secure servers located in the United Kingdom.
3. Cookies
3.1 The Website uses cookies to store and collect certain information. Cookies are small text files which are transferred to Users' hard drives to store and sometimes track information about Users. This enables Captain Costume to deliver a better and more personalised service to Users. Although cookies enable Captain Costume to identify Users' computers, cookies used by Captain Costume do not personally identify Users. Certain cookies we use last only for the duration of the Users' web session and expire when the browser is closed. Other cookies are used to remember Users when they return to the Website and last for longer. Captain Costume uses cookies to:
(a) store Users' preferences;
(b) estimate Captain Costume audience size and usage patterns;
(c) recognise Users who return to the Website;
(d) allow Users to navigate the Website more quickly and easily;
(e) update and improve the Website; and/or
(f) control how often Users view similar online advertisements.
3.2 Captain Costume does not use cookies to store the credit or debit card details of Users.
3.3 Users may refuse to accept cookies by activating the relevant setting on their browser that enables Users to refuse the acceptance of cookies. However, Users that take such action may not be able to take full advantage of the Website. Users can also learn more about cookies by visiting www.allaboutcookies.org which includes useful further information on cookies and how to block cookies using different types of browser.

4. Use of personal information
4.1 Captain Costume will use the information Users provide to:
(a)enable Captain Costume to process Users' orders and to provide Users with the services and information offered through the Website and which are requested by Users;
(b)send Users information that Captain Costume considers they may find useful or which Users have requested from Captain Costume, including information about Captain Costume products and services, provided that Users have not indicated their objection to being contacted for such purposes;
(c)allow, with Users' consent, carefully chosen third parties to send Users information directly that they may find useful in relation to their products and services, provided that Users have not indicated their objection to being contacted for these purposes;
(d)audit the downloading of data from the Website;
(e)identify visitors to the Website;
(f)improve the content and/or layout of the pages of the Website and customise the pages for Users;
(g)undertake research on our Users' demographics; and/or
(h)verify and undertake financial transactions concerning payments made by Users online.
4.2 Users can request not to be contacted by Captain Costume with information in relation to Captain Costume products and services or those of third parties or to share their details with third parties, either at the point such information is collected on the Website (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to Users. In addition, Users can exercise the right at any time by Contacting Captain Costume.
5. Disclosure of personal information
5.1 Captain Costume reserves the right, from time to time, to disclose Users' personal information to any of its affiliates, agents or contractors in connection with providing the services offered through the Website, analysing data, complying with requests for information, receiving and sending communications, updating marketing lists, processing transactions, providing support services or in other tasks. Use of Users' personal information by Captain Costume agents and contractors shall not exceed the extent necessary to perform their functions.
5.2 Users agree that any personal information held by Captain Costume may be transferred to a re-organised entity or third party in the event that Captain Costume undergoes re-organisation or is acquired by a third party.
5.3 Captain Costume may disclose Users' personal information if Captain Costume believes that disclosure is necessary to protect the Website or the rights, property or personal safety of any person or prevent fraud or cyber crime, or if otherwise required by law.
6. Information security
Captain Costume considers that the security of Users' personal information is of the utmost importance. Captain Costume has put in place security measures to attempt to protect against the loss, misuse and alteration of personal information under Captain Costume control. Captain Costume carries out reviews of its security and privacy policies periodically and implements enhancements when necessary. Access to personal information is only available to authorised personnel. However, Users acknowledge that the internet as a medium for the submission of information is never entirely secure. Captain Costume is unable to guarantee the security of information submitted by Users through the Website whilst it is in transit over the internet and any such submission is at Users' own risk.
7. General
7.1 You are entitled by law to a copy of the personal information Captain Costume holds about you and to inform Captain Costume of any inaccuracies in such information. If you wish to request a copy of your personal information or inform Captain Costume of any inaccuracies, you may do so by Contacting Captain Costume. Captain Costume is entitled to charge a nominal fee (not exceeding £10) to cover its costs in providing you with a copy of your personal information.
7.2 Captain Costume reserves the right to vary this Privacy Policy from time to time. This Privacy Policy was last updated on 29 Jan 2015.

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