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Frequently Asked Questions

  • Do your costumes comply with stringent flammability requirements?

    Our suppliers take safety of the products they supply very seriously and invest heavily to ensure the integrity and safety of all our products. Please see a statment below from our supplier:

    Our dedicated in-house team ensure that all of our fancy-dress costumes are manufactured and rigorously tested to comply with the European regulations. This is particularly important for children’s costumes, which are defined as Toys under EU regulations as there is an implied hazard due to the “play factor” involved whilst wearing dress-up. 
    Children’s costumes must comply with stringent flammability requirements that do not apply, by law, to children's clothing with the exception of some sleepwear (night dresses and dressing gowns). There are very few legal requirements dealing with the flammability of everyday children’s clothing. Many clothing items can catch fire and burn when exposed to naked flames and some manufacturers only voluntarily add "keep away from fire" warnings. However, children’s costumes and dress up is regulated and must comply with flammability requirements.
    All of our children’s costumes and accessories are tested to make sure they comply with the EN 71 set of standards in conjunction with our nominated safety partner Intertek - a worldwide recognised safety testing bureau. Every order is batch tested and verified as compliant at source by Intertek; unlike other suppliers our safety certificates are continually updated. All children’s costumes including Halloween, are further batch tested once received in the UK Warehouse to guarantee quality and safety assurance.
    EN 71 is a Europe-wide standard for toy safety and is in 12 parts. Part 2 specifically deals with the flammability potential of a toy. This of course is paramount for a fancy dress costume. To perform the test a 40mm flame (similar to a flame from a match or a candle) is applied to samples of the component materials under controlled conditions. Depending on the type of material, where it appears on the costume and its surface area, either the flame spread rate or its self-extinguishing properties are measured against the requirements set-out in the standard.
    Specifically with regards to children’s fancy dress costumes and capes the official guidance is as follows:
    Toy disguise costumes and toys intended to be worn by a child in play. The rate of spread of flame of the test sample shall not exceed 30 mm/or the test sample shall self-extinguish. If the rate of spread of flame is between 10 mm/s and 30 mm/s, the appropriate part(s) of the toy and the packaging shall be permanently marked with the following warning: “Warning. Keep away from fire”
    As a responsible supplier, we take the precaution to label all of our children’s costumes with fire warning: "Warning. Keep away from fire" irrespective of the burn rate within the regulatory limit. Furthermore, all Toys that are sold within the European Union are required to bear the CE mark. This is the manufacturer’s declaration that the product meets the European Toy Safety Directive (2009/48/EC), and has undergone a variety of product tests to ensure that it is safe for use.

    Do not buy cheap dress-up from unrecognisable importers and do not trust counterfeit goods. These will not have had to undergo the processes as listed above. Check the label or packaging contains the manufacturers name, address, postcode or phone number and a registered trademark. Ensure the product is accompanied by instructions and safety information. CE markings can be faked by counterfeiters, check the logo is correct, sometimes the wrong logo is used entirely, check the middle line of the E as it should be shorter than in other parts. 

    Other manufacturers may not be as vigilant about safety as we are, cutting corners to save cost; they are not prepared to invest in safety procedures and testing standards as we do. To make sure you are buying a verifiable safe product, check that you are buying from an authorised re-seller. Prior to purchase check that the packaging contains the appropriate warnings and safety symbols, and the costume is labelled with the CE mark and fire warnings. 

  • The price of an item has recently gone up; can I pay the lower price?

    Prices can increase for a variety of reasons, particularly in relation to our suppliers. All prices are correct at the time of publication, and we’re not obliged to sell any item at a previously lower price.

  • An item I bought is now cheaper; can I have a refund?

    The prices of all are costumes and accessories are correct at their time of publication. We reserve the right to alter, amend or change the price of any product at any time without notice. If an item you bought is now cheaper, we’re not obliged to refund you the difference.

  • How do I know if an item is in stock?

    Our website is synchronised regularly to provide up to date information about stock levels. We also check stock when you place orders, but sometimes we will not be able to reserve stock due to system update (but this happens rarely.) If we don’t have your order in stock, you will be contacted by a Customer Service Advisor.

  • How long will the refund take?

    We will endeavour to provide your refund on the day we receive your returned item. It may take slightly longer during busy times like Halloween. Please note that under Distance Selling Regulations we have up to 30 days to make a refund

  • Can I change my mind?

    YES! We realize you may order a costume and then see something else you prefer! In this situation it is best to order the preferred costume as a new order and then return the unwanted costume unopened as soon as you receive it, then we will give you a refund. Please refer to our Delivery and Returns section for more information.

  • Can I cancel my order?

    YES! You may cancel all or part of your order if you so wish. We ask that you notify us as soon as possible, either by phone, fax or e-mail. This will help stop the order before it is dispatched. If we can cancel the order at this stage you will not incur any postage charges, however if the order has been dispatched you will need to return it to us, unused & unopened, at your own cost, within 7 days. We have more information on canceling your order in the 'Delivery and Returns' section.

  • Can I return my purchase?

    YES! We hope you are delighted with your purchase however we understand there may be occasion to return an item. We do have a returns policy that can be read in the 'Delivery and Returns' section but read on for a brief guide.
    Damaged or faulty goods:
    Of course we will be happy to refund or replace damaged or faulty goods. However we are not liable in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or alteration or repair of the items without our approval.
    Wrong size or dislike product:
    We will take back a product that you have decided you do not wish to keep for whatever reason, but unfortunately there are rules with these returns. These can be found in the 'Delivery and Returns' section. Briefly they must be returned within 28 days, in their original, unopened packaging and be in a re-saleable condition.

  • How long will my costume take to arrive?

    It depends on what postage option you have selected and what time of day you place your order. If you place your order before 1pm we will dispatch it that same day so you should receive it promptly, depending which postage option you have choosen. We recommend that you read our 'Delivery and Returns' sections, all the details about delivery costs and times are included here.

    You should expect to receive your order within 1 - 7 days of placing your order.

  • How do I know what size to buy?

    For each costume we have listed its size where appropriate. It is important to remember that fancy dress costumes are not like 'normal' clothing, as the costumes are designed to fit a range of sizes i.e. 12 - 16. They are often made from stretchy fabric and have Velcro or loose ties and elasticated waists, so they fit and are comfortable for range of sizes.

    We have put our larger adult size costumes into one category called 'larger sizes' which can be found in the 'adult themed costumes' section. You can be reassured that the costumes in this section are made with the fuller figure in mind.

    We use several costume manufacturers and they have different ways of sizing their costumes. This means some costumes have measurements and some have dress sizes. We have tried to avoid using small, medium and large as they are a bit ambiguous and don't tell you a lot. Children's costumes are sized by age but please use your judgement here, if your child is particularly tall for their age you may need to go up to the next size.

    If you would like more information about a costume then please contact us and we'll find out what we can for you. The best way to do this is via out contact us page on the site.

  • How do I find what I am looking for?

    There are several ways to search for items on this website. If you are unsure what you need, then take some time to browse through our products using the “Themes” and “Occasions” navigation tabs on the home page i.e. costumes by theme. You will be offered a menu of options where you can look at costumes in different theme categories i.e. 'Goodies and Baddies', or by gender (Female and Male). If you click on a costume you like the look of, you will then see a larger image and the description will tell you about the costume and what's included with it. We have selected some appropriate accessories for you to save time searching, but there is no obligation to purchase these with the costume. You are welcome to look for alternative accessories in the accessory section.

    If you know what you are looking for then you can type in a word in the 'search' box on the homepage and Captain Costume will go and find it for you i.e. 'Batman'. If this isn't working well for you then please check your spelling or try a different search word. It's best to be as specific as possible here.

    We think you will definitely find a great costume on our website and the best way to see our variety of costumes and to get inspired is to browse through the Themes and Occasions!

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